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| Customer Relationship Management The primary goal of every business must be to satisfy and retain customers. Customer Relationship Management (CRM) is an important tool for Engineer-to-order companies to achieve those goals. That’s because ETO companies interact with their customers through every stage of the business cycle. From the initial estimate and quotation, to design and manufacturing through installation, and finally, service and repair. CRM empowers employees with easy-to-use tools that help them manage the customer relationship. They’ll communicate faster, develop deeper understanding of a customer’s business, and, ultimately, create a more profitable relationship. Encompix, Inc. partners with SalesLogix to provide a world-class CRM system. With over 3,500 installations around the globe, SalesLogix is the leading solution in the mid market. Designed around the needs of the end-user SalesLogix integrates your Front Office with all the departments supported by Encompix. Your Sales, Marketing and Customer Service will all reap the benefits of cost–effective customer interactions, and profitable relationships that quickly lead to a rewarding ROI. |
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